{"id":10,"date":"2026-02-25T21:09:37","date_gmt":"2026-02-25T21:09:37","guid":{"rendered":"https:\/\/airenaonline.com\/?page_id=10"},"modified":"2026-03-17T21:40:21","modified_gmt":"2026-03-17T21:40:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/airenaonline.com\/en\/refund_returns\/","title":{"rendered":"Cambios &#038; Devoluciones"},"content":{"rendered":"<p class=\"has-theme-5-color has-text-color has-link-color wp-elements-56dd31501eb67e993f11bfbf9a62d739\"><strong>Exchanges<\/strong><\/p>\n\n\n\n<p>The customer may request exchanges within 30 business days after the product has been delivered.<\/p>\n\n\n\n<p>Conditions:<br>\u2022 The product must be unused<br>\u2022 It must retain its original tags<br>\u2022 It must be in perfect condition<br>\u2022 It must keep its original packaging<\/p>\n\n\n\n<p>Exchanges do not apply to:<br>\u2022 underwear<br>\u2022 swimwear<br>\u2022 accessories<br>\u2022 products on Sale<\/p>\n\n\n\n<p><strong>Right of Withdrawal<\/strong><\/p>\n\n\n\n<p>According to Article 47 of Law 1480 of 2011, the consumer may exercise the right of withdrawal within 5 business days following the delivery of the product.<\/p>\n\n\n\n<p>The customer must return the product in the same condition in which it was received.<\/p>\n\n\n\n<p>Shipping costs must be assumed by the customer.<\/p>\n\n\n\n<p><strong>Refund<\/strong><\/p>\n\n\n\n<p>Refunds will be issued within a maximum period of 30 calendar days after receiving the product and verifying its condition.<\/p>\n\n\n\n<p>Payment Reversal<\/p>\n\n\n\n<p>The customer may request a payment reversal when:<br>\u2022 fraud has occurred<br>\u2022 the purchase was not authorized<br>\u2022 the product was not received<br>\u2022 the product is defective or different from what was ordered<\/p>\n\n\n\n<p>The request must be made within 5 business days after the event.<\/p>","protected":false},"excerpt":{"rendered":"<p>Cambios El cliente puede solicitar cambios dentro de los 30 d\u00edas h\u00e1biles posteriores a la entrega del producto. Condiciones:\u2022 El producto debe estar sin uso\u2022 Debe conservar etiquetas originales\u2022 Debe estar en perfecto estado\u2022 Debe conservar su empaque original No aplican cambios para:\u2022 ropa interior\u2022 vestidos de ba\u00f1o\u2022 accesorios\u2022 productos en promoci\u00f3n Derecho de retracto [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/airenaonline.com\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/airenaonline.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/airenaonline.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/airenaonline.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/airenaonline.com\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":10,"href":"https:\/\/airenaonline.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":1114,"href":"https:\/\/airenaonline.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/1114"}],"wp:attachment":[{"href":"https:\/\/airenaonline.com\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}